Privacy Policy

This Privacy Policy describes how Quantum Services LLC ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use www.quantumproxies.net ("Site") and our related services. By using the Site, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

Account Information

Email address, name, and account credentials (passwords are stored using industry-standard hashing and are never stored in plain text).

Payment Information

Payment details are processed securely through Stripe. We do not store your full credit card number, CVV, or billing address on our servers. Stripe's privacy policy governs the handling of your payment data.

Usage Data

Proxy connection logs, bandwidth consumption, session timestamps, and the IP addresses used to access our dashboard and services.

Technical Data

Browser type and version, operating system, device type, screen resolution, and referring URLs. This data is collected automatically when you visit our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account;
To provide, maintain, and improve our proxy and server services;
To process payments, issue invoices, and manage your subscription;
To communicate with you regarding your account, service updates, outages, or support requests;
To detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service;
To comply with applicable legal obligations and respond to lawful requests from authorities.

We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. We may share your data only in the following circumstances:

Payment processing: With Stripe, solely to process your transactions;
Legal compliance: When required by law, subpoena, court order, or governmental request;
Protection of rights: To enforce our Terms, protect our rights, or ensure the safety of our users;
Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your data would remain subject to this Privacy Policy.

4. Cookies

We use essential cookies to maintain your login session and remember your preferences. These cookies are strictly necessary for the operation of the Site.

We do not use third-party advertising cookies, social media tracking pixels, or behavioral analytics tools that track you across other websites.

On this website (quantumproxies.net). Until you make a choice in the cookie banner, nothing is stored in your browser. Your choice decides what we store:

Reject: we store only qp_consent=rejected, to remember your choice.
Accept: we store qp_consent=accepted and also qp_attr.

The two first-party cookies are:

qp_consent: remembers your choice. Kept for 180 days.
qp_attr: remembers which referral link or campaign brought you here (the ref and utm_ values from the link you arrived on, the page you landed on, and the date), so a sign-up on our dashboard can be credited to it. Kept for 30 days.

Both cookies are set for the domain .quantumproxies.net, so they are shared with our dashboard at dash.quantumproxies.net (and other quantumproxies.net subdomains), which is where a sign-up is credited. They are first-party only, sent only over HTTPS, and use SameSite=Lax.

If you choose Reject, nothing else is stored. A referral code in a link still reaches the dashboard login page when you click through, without the code being stored. We don't use local storage, third-party cookies or tracking services on this website.

You can change your choice at any time with Cookie settings at the bottom of every page, or by deleting the cookies in your browser.

5. Data Retention

We retain your personal data for as long as your account is active and as needed to provide our services. Specifically:

Account data: Retained until you request account deletion;
Connection logs: Retained for up to 90 days for service optimization and abuse prevention;
Payment records: Retained as required by applicable tax and financial regulations;
Support communications: Retained for up to 12 months after resolution.

Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

6. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption of data in transit (TLS/SSL);
Hashed password storage using bcrypt;
Access controls limiting employee access to personal data;
Regular security reviews of our infrastructure.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your data.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you;
Correction: Request correction of inaccurate or incomplete data;
Deletion: Request deletion of your personal data and account;
Portability: Request your data in a structured, machine-readable format;
Objection: Object to certain types of data processing.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

8. International Users

Our services are operated from the United States. If you access the Site from outside the United States, your data will be transferred to and processed in the United States. By using our services, you consent to this transfer. We process data in compliance with applicable data protection laws, including the principles of the GDPR where applicable to EU/EEA users.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our Site. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or to exercise your data rights, contact us at:

Quantum Services LLC
Email: [email protected]
Discord: discord.gg/Hhg94t6JRG